Customers say: this bergamot oolong tea has a smooth, light taste with citrus and floral notes that isn't overpowering. Many reviews mention the pleasant aroma and delicate balance between the bergamot and oolong flavors. Users appreciate that it can be enjoyed hot or iced, with or without sweeteners like honey. The tea steeps well multiple times while maintaining flavor. Some find it a nice alternative to traditional Earl Grey, noting it's gentler on the stomach with moderate caffeine levels. A few customers prefer other teas like jasmine, and one noted the packaging could be improved.