Customers say: this bergamot oolong tea is light, delicate, and smooth without bitterness. The combination of bergamot and oolong creates a beautifully balanced flavor with floral notes and citrusy bergamot that's lighter than traditional Earl Grey. Many appreciate its wonderful aroma and find it works well both hot and iced. The tea can be steeped multiple times while maintaining great flavor. Several customers mention it's gentler on the stomach than black tea versions. Some note the packaging could be improved, with one mentioning a zipper issue. Overall, reviewers find the flavor exceptional and many consider it their new favorite tea.