Customers say: this masala chai offers a rich, flavorful blend of spices including cardamom, cloves, cinnamon, and black pepper. The tea is described as smooth, warming, and aromatic with a well-balanced spice profile. Many appreciate its full-bodied taste and find it perfect for morning routines or afternoon breaks. Users enjoy it both hot and iced, often adding milk, honey, or sugar to create lattes. While most praise the spice level, some find it too peppery or wish for stronger cardamom notes. A few mention the loose leaf version can be powdery, and some note concerns about packaging quality or strength consistency in recent purchases.