Customers say: these teas offer exceptional flavor and aroma, particularly the Earl Grey varieties with their strong bergamot notes and the Masala Chai with its authentic spice blend. Many appreciate the rich, bold taste that works well with milk and sugar. Users frequently mention switching from coffee to these teas for their morning routine. Common feedback includes praise for the organic quality and full-bodied flavor. Some note the tea can be quite strong, requiring careful brewing time and proportions. A few customers mention concerns about dusty or finely ground leaves that can pass through strainers. Despite the higher price point, most find the quality justifies the cost and become repeat purchasers, with many ordering larger quantities.