We’re thrilled you have tried something new. If you feel the quality of any of our offerings is anything less than you expected, please reach out to us within 30 days of package delivery date
at Customer Service
or 877.552.7977. We do not honor exchanges or refunds if the issue is not quality-driven, but is rather a matter of personal taste. Please note that as an agricultural product, some seasonal variance is to be expected in the flavor profiles of tea. For this reason we recommend first purchasing smaller quantities such as our "Teaser" sample size, ensuring the tea is to your liking before committing to larger bags. For insight into the most recent crop tasting notes, reach out to our Customer Service
team and we'll help you decide the right teas for you.