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Refunds, Exchanges & Returns

Rishi Tea & Botanicals is dedicated to sourcing only the highest quality products and your experience is important to us. If you feel the quality of our products is less than expected, please contact our customer service within 30 days of your order date. We do not honor returns, exchanges or refunds if the issue is a matter of personal taste but do honor replacements for quality issues. 

Please note, as an agricultural product, some seasonal variance is to be expected in the flavor profiles of tea. For this reason, we recommend purchasing smaller quantities such as our "Teaser" sample size, ensuring the tea is to your liking before committing to larger bags. For insight into the most recent crop tasting notes, our Customer Service team can help.


Email: CustomerService@Rishi-Tea.com

Phone: 1-844-467-4744

Monday - Friday: 9:00am to 6:00pm (CST)


Interested in Sampling Tea Before Making a Larger Investment?

Try our Teaser sizes! Rishi Teasers offer 2-4 brews of loose-leaf tea and at $2-3/each and make for a great way to sample our many teas (and make for perfect gifts too!). Please note as an agricultural product, seasonal shifts can create subtle flavor profile changes. For any further questions or order support, please reach out to our customer service team today!




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