Customers say: this rooibos chai is complex, balanced, and flavorful with well-blended spices including star anise. Many appreciate the lack of caffeine, allowing them to enjoy it any time of day or evening. Users find it naturally sweet without added sugar and describe it as warm, cozy, and comforting. The tea works well with honey, milk, or half-and-half, and some enjoy it as iced tea or lattes. Multiple steepings remain flavorful. Most reviewers consider it the best herbal chai they've tried, with excellent spice balance that doesn't overpower. A few find it less spicy than traditional chai, and one reviewer rated it as just okay.