Rishi Tea’s Online Store FAQs

Making a Purchase on rishi-tea.com

How do I make a purchase?

Making a purchase is convenient, safe, and secure. You can begin by creating an account, signing in, or checking out as a guest. Simply click the “add to cart” button and proceed to checkout. If you have any questions while shopping on our online store, please contact us at Customer Service or 877.552.7977.

How do I update my account settings?

To change your password, update account information, or change your billing and/or shipping address, click on the corresponding tab under My Account.

How do you ensure safety on your site?

Here at Rishi Tea, we hold your privacy and security to the highest standards. All collected information is protected against unauthorized access or release. We do not sell, rent, or loan any personal information to third parties.

Rishi’s site is secured with a GoDaddy.com Web Server Certificate. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption.
Packaging

How do you package the tea?

To ensure the freshness and quality of our teas, we package our loose leaf offerings in black foil-lined bags with a resealable closure. Tea bags are individually wrapped and come in 15 or 50 count boxes.

Bulk Packaging


15-Count Tea Bags


50-Count Tea Bags


What sizes do you have available?

The majority of our teas are available in teaser (2-3 servings), quarter pound and pound formats. Japanese origin and limited seasonal offerings are packed in 50g or 250g bags. For conversion rates, please see the table below.
Gram Ounce
29 1
50 1.76
60 2.11
114 4
250 8.82
454 16
Shipping

What shipping methods do you use?

FedEx is our preferred shipper for all contiguous US orders. We offer FedEx Home Delivery and FedEx SmartPost options to ensure convenient delivery to a range of addresses. If you are unable to receive FedEx deliveries, contact us at Customer Service or 877.552.7977 to place your order.

Orders shipping to APO, AK, HI, AA, AP, AS, FM, GU, MH, MP, PW, PR, VI are shipped via US Postal Service. During checkout, USPS shipping will automatically apply to orders going to regions listed above. We are, unfortunately, unable to extend our free shipping over $49 offer to these destinations. Please visit our shipping page for rates.

Do you ship to Canada?

Orders can be placed directly on our site and ship with US Postal Service. Visit our shipping page for Canadian Shipping Rates. Sorry, expedited options are not available.

Do you ship outside of the North American Region?

We’ll gladly ship your order to you. Please fill out our International Order Request form and we will send an invoice with shipping rates to your e-mail. Alternately, you can also reach out to Customer Service or 877.552.7977 for shipping rates. Payment can be made by phoning or faxing in your details. Sorry, expedited options are not available.

When can I expect my order?

Our team strives to have your tea and teaware safely packed and ready for shipment within 1-2 business days. Orders received after 11:00 AM CST on Fridays will be processed by Tuesday the following week.

Orders shipped with FedEx SmartPost arrive via US Postal Service within 3 to 8 days, Monday-Saturday. Orders shipped with FedEx Home Delivery arrive within 2-5 business days, Tuesday-Saturday. See the map below for FedEx Home Delivery transit times*.

Please note, your order must be received by 11:00 AM CST to ensure same day shipping with FedEx Next Day Air, 2nd Day Air, or Express Save 3-Day. Expedited orders placed after 11:00 AM CST will ship promptly on the next business day. Expedited orders placed Fridays after 11:00 AM CST will ship on the following Monday. Packages ship from our facility in Milwaukee, WI.



*Add an additional 1-3 transit days for orders being shipped with FedEx SmartPost.

How can I track my order?

A shipping notification will be sent to the e-mail provided during checkout as soon as your order ships. To track your order, simply enter your FedEx tracking number here.

Orders sent with US Postal Service can find tracking information here. Please note, orders can only be tracked up to the arrival of the package in the country of origin. Packages are then transferred to the local postal service.

Need assistance tracking your tea? Reach us at Customer Service or 877.552.7977 and we will gladly locate your package for you.

My order arrived damaged or incomplete. What should I do?

We work hard to make sure that orders are filled correctly and completely and that they are packaged well to prevent breakage. If you experience any problem with your order, please e-mail us at Customer Service or call us at 877.552.7977 with details of the damage. We will happily rectify any problems to ensure your satisfaction.

I would like to reroute my package.

If you need Rishi to reroute your package to a new address, please contact us at Customer Service or 877.552.7977. If timing allows, Rishi will work with FedEx to reroute a package already in transit. We strongly advise a careful review of your shipping information before submitting your order. Please note, this service is only available for orders being shipped with FedEx.
Find Rishi Locally

Does Rishi have any retail locations?

Rishi is an online and wholesale retailer. You can place your order directly from our online store or find us at select markets, retail stores, cafes, restaurants, and hotels.

Where can I find Rishi near me?

To find locations selling and/or brewing Rishi, type in your city or state in our Retail Locator or contact us at Customer Service or 877.552.7977. If you are interested in seeing Rishi offerings in a market, cafe, or store near you, please share with us!
Returns

Exchange & Return Policy

We encourage you to discover new teas and join our botanical journey to leave No Leaf Unturned. We developed the “Teaser” sample size to make it easier to try out new teas before you commit to a larger pack size. Our sourcing team travels the world, visiting the origins of our teas and botanicals to work side-by-side with farmers to verify the crop quality, season after season. In this direct trade spirit, we are confident you will enjoy the aroma and flavor of your Rishi tea. Your tasting notes are most appreciated in our sourcing journey. Please reach out to our Customer Service team if you feel the quality of your purchase did not satisfy your expectation. For more information about Exchanges & Returns, see the FAQ’s below.

I would like to make an exchange or return. What can I do?

To exchange or return unopened and undamaged tea and teaware purchased from our website or customer service representative, please send to the address listed below within 30 days of delivery date. While we are happy to refund the cost of the unopened or undamaged tea or wares, the return shipment costs are at your expense. If you’d like to exchange for a different offering, Rishi will assume the cost of shipping you the replacement product. Please note that if asking for a refund, the final amount is reflected net of any discount or promotional pricing.

Rishi Tea
ATTN: Receiving Department
185 S. 33rd Court
Milwaukee, WI 53208

What if I have opened my tea or used my teaware?

We’re thrilled you have tried something new. If you feel the quality of any of our offerings is anything less than you expected, please reach out to us within 30 days of package delivery date at Customer Service or 877.552.7977. We do not honor exchanges or refunds if the issue is not quality-driven, but is rather a matter of personal taste. Please note that as an agricultural product, some seasonal variance is to be expected in the flavor profiles of tea. For this reason we recommend first purchasing smaller quantities such as our "Teaser" sample size, ensuring the tea is to your liking before committing to larger bags. For insight into the most recent crop tasting notes, reach out to our Customer Service team and we'll help you decide the right teas for you.

How can I return tea and teaware purchased from an outside retailer?

Rishi gladly partners with outside retailers to bring our teas to you. We ask you first seek a return through that original partner, but we are happy to help when possible. Remaining consistent with our own web store policy, returns or refunds are only honored for issues that are based on quality concern, not those that are tied to personal taste preferences. In cases where there is a quality concern, we are happy to offer an exchange, with the submittal of proof of purchase within the past 30 days.