Rishi Tea’s Online Store FAQs

How do I make a purchase on your Web site?

Making a purchase is convenient, safe and secure. You can log in and create a profile that will be stored under your own personal password that we do not have access to, or simply click ‘add to cart’ and proceed to checkout. If you experience any problems you can contact us at customerservice@rishi-tea.com. Here at Rishi Tea, we hold your privacy to the highest standards. All collected information is protected against unauthorized access or release. We do not sell, rent or loan any personal information to any third party.

What shipping methods do you use?

UPS is our preferred shipper for all domestic orders. UPS offers many value-added services, such as tracking and insurance, which are convenient for our customers. All orders with origin to Alaska, Hawaii and Canada are shipped via United States Postal Service (USPS). If you are unable to receive UPS deliveries, you can contact us at customerservice@rishi-tea.com to coordinate a special delivery via USPS.

Do you ship internationally?

We process many international orders on a weekly basis with great success. Our transit time and delivery efficiency set us apart from other tea companies that ship internationally. We use United States Postal Service (USPS) to ship our international orders. USPS offers Express Mail (transit time of 5 days), and Priority Mail (transit time of 6-10 days). Please note: Customs may delay transit time upon arrival to destination country. International orders are shipped within one business day to ensure a timely delivery.

If you live in Canada, you can place your order on our website. For orders shipping to countries other than the US or Canada please send an e-mail to customerservice@rishi-tea.com. Please send the exact items you are interested in and your shipping address and we can calculate a total for you. Once we have an exact total you can call or fax in your billing information. Please do not send your credit card information via e-mail.

Can you ship to an APO address?

All orders going to an APO address will ship by United States Postal Service (USPS). Our web-store is set up to handle orders being shipped to an APO address. If you are having difficulties placing an order, please contact us directly at customerservice@rishi-tea.com.

When can I expect to receive my order? How do I track my order?

When choosing UPS Ground, you can expect your order within 5-7 business days. All UPS Ground orders will ship within two business days, plus one or two business days for processing. We strive to ship orders on the same day received. All orders that are shipping by UPS Next Day Air, 2nd Day Air or 3-Day Select must be received by 12:00 p.m. in order to leave on the same day the order is placed. If not, they will promptly ship by the next business day. Please refer to our UPS time in transit calculator when placing your order:
Time in Transit map

Orders shipped via UPS can be tracked on our Web site using the six-digit order ID located on your e-mail confirmation receipt. Click on this link: tracking

USPS orders will be picked up the following day or the next of receipt. Orders shipped internationally via USPS can only be tracked up to the arrival into the country of origin.

I am having trouble tracking/receiving my order. What should I do?

If you are having trouble tracking or receiving your order, we will be happy to contact UPS for you. Please e-mail us at customerservice@rishi-tea.com with your order ID and we will provide you with the status of your order or contact UPS to resolve any shipping issues.

My order arrived damaged or incomplete. What should I do?

We work very hard to make sure that orders are filled correctly and completely and that they are packaged well to prevent breakage. If you experience any problem with your order, please e-mail us at customerservice@rishi-tea.com with details of the problem. We will happily rectify any problems immediately.

What is Rishi Tea’s return policy?

We believe you will be very happy with our tea and our teaware, but if anything is not as you expected it to be, we will accept any returned items within 30 days of your purchase. Please e-mail us at customerservice@rishi-tea.com to obtain our return shipping address.

Do you have a retail storefront?

We do not have a Rishi Tea storefront. You can purchase directly from our Web site or from coffee shops and select food stores.

Where can I find Rishi Tea near my house?

Please visit the following link Rishi retail locator and input your zip code to find a retailer near you. Please e-mail us at customerservice@rishi-tea.com if you need further assistance or would like to be added to the locator.

How does the tea come packaged?

Most of our teas are offered in four convenient sizes:
*1 Ounce
*1/4 pound (4 oz)
*1 pound (16 oz)
*50 grams (1.76 oz)
*250 grams (8.8 oz)

Unless otherwise specified, all teas sold on our website are packaged in a black foil-lined resealable bag. These bags provide optimal freshness and are stored in our climate controlled warehouse.